Customer Success Manager

Role Overview

We’re looking for a proactive and relationship-driven Customer Success Manager to support our growing client base. You’ll play a critical role in onboarding new customers, supporting product adoption, and ensuring long-term success through regular engagement, training, and problem-solving. This is a remote role with occasional in-person meetings with customers when needed.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Lead onboarding and implementation processes, ensuring customers are set up for success
• Drive product adoption by delivering ongoing training, check-ins, and strategic guidance
• Monitor customer health and usage data to identify risks, trends, and upsell opportunities
• Collaborate with internal teams to escalate customer needs and improve the overall experience
• Provide training, documentation, and guidance to help customers maximize the value of Strev
• Document client interactions, issues, and feedback using CRM and ticketing tools
• Conduct regular business reviews and track progress against customer goals
• Support renewals and growth by reinforcing value and maintaining strong relationships

Qualifications

• 3+ years in Customer Success, Account Management, or a similar client-facing role (preferably in a SaaS company)
• Familiarity with ticketing tools (e.g., Zendesk, Freshdesk, Jira, etc.) and CRM systems
• Strong communication, problem-solving, and relationship-building skills
• Comfortable working independently and across multiple teams in a remote setup
• Ability to translate technical concepts into clear, actionable steps for customers
• Knowledge of asset management, enterprise IT, or SaaS platforms is a plus
• Willingness to attend occasional in-person meetings within Metro Manila or as required

What We Offer

• Flexible remote work setup
• Opportunity to work with a fast-growing tech company solving real enterprise challenges
• Collaborative and agile team environment