Work Order Creation
Jobs Are Created From Asset Maintenance Schedules, Manual Requests, or Field Scans
Work orders in Strev's field service management system originate from three sources. Scheduled maintenance creates work orders automatically when a recurring service interval is reached — no manual trigger required. Operations managers or client-facing teams create ad-hoc work orders for unplanned service requests. Field technicians create work orders directly from the mobile app when they discover a fault during any site visit — with the asset details pre-populated from the QR scan that initiated the discovery. All three paths produce the same structured work order — linked to the asset, categorized by job type, and ready for dispatch.
Work Order Management
Dispatch & Assignment
Jobs Are Routed to the Right Technician — Automatically or Manually From the Dispatch Dashboard
Once a work order is created, it's assigned to a technician — through automatic routing rules based on asset type, location, and skill set, or manually from the operations manager's dispatch dashboard. The assigned technician receives an immediate mobile push notification with the job details, asset location, and a link to accept or begin the work order. If the technician doesn't accept within the configured window, an escalation alert fires to the operations supervisor automatically. Dispatch in Strev's field service management system creates accountability from the moment of assignment, not from when work happens to be completed.
Operational Alerts
On-Site Asset Scan
Technicians Scan the Asset QR Code to Access the Full Record Before Beginning Work
At the job site, the technician scans the asset's QR code or barcode label using the Strev mobile app. The scan opens the complete asset record — maintenance history, previous service notes, warranty coverage status, custom field data, attached technical documents, and any open related work orders. The technician begins work with the full operational context for that specific asset: what's been done to it before, whether any current repair would be covered under warranty, and what previous technicians noted during similar service events. The QR scan is the bridge between the physical asset and its complete digital record.
Barcode & QR Scanner
Field Execution
Work Is Performed With Live Status Updates Flowing to the Operations Dashboard
As the technician works, status updates from the mobile app flow to the Strev operations dashboard in real time — Accepted, In Progress, Follow-Up Required. Operations managers watching the dashboard see the field picture without any manual status report from the technician. If the job requires parts from inventory, the technician logs consumption from the mobile app, updating stock levels immediately. If additional work is identified during the job, a follow-up work order is raised from the mobile view before the technician leaves the site. Every significant development in the field job is captured in the system at the moment it occurs.
Inventory Management
Job Documentation & Completion
Field Documentation Captured at the Job Site — Not Reconstructed at the Office
Job completion in Strev's field service management system is a documented event, not just a status change. The technician marks the job complete from the mobile app and confirms: job outcome, service notes describing the work performed, parts used and quantities, time taken from acceptance to completion, photographic evidence of the completed work, and any follow-up actions identified. This completion documentation becomes part of the asset's permanent maintenance record and the work order's audit trail — automatically, at the point of completion, with timestamp and technician attribution. No paperwork to file, no office data entry, no documentation gap.
Maintenance Tasks
Performance Analysis
Field Service Data That Drives Better Scheduling, Staffing, and Asset Decisions
Every completed field service job generates structured data — resolution time, technician, asset, job type, parts consumed, follow-up actions. Strev's reporting and analytics platform aggregates this data into field service performance metrics: completion rates, average time-to-resolution by job type and technician, first-time fix rates, most-serviced assets, and cost-per-service trends. StrevAI goes further — analysing patterns across field service history to identify assets with increasing service frequency as early failure indicators, and surfacing technician scheduling recommendations that reduce travel time and maximise field productivity.
StrevAI